At patek99, your privacy is more than a legal obligation — it is our moral responsibility to every member who has entrusted us with their personal information. This Policy explains in detail how we collect, use, and protect your data.
This Privacy Policy ("Policy") is published by patek99 and applies to all members, prospective members, and visitors to patek99.bet ("Platform"). We are committed to protecting your privacy and ensuring that all personal information you share with us is handled responsibly, securely, and transparently.
This policy describes our privacy practices regarding the collection, use, disclosure, retention, and transfer of your personal information. It has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data security standards.
By registering an account or continuing to use the patek99 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform.
Patek99 collects your personal information through several means — directly when you register or interact with the platform, and automatically as you use our services.
A. Information You Provide Directly:
B. Automatically Collected Information:
Patek99 never collects credit card numbers directly. All financial transactions are processed through licensed, secure third-party payment gateways.
Patek99 uses your personal data only for legitimate purposes directly related to delivering the best possible service to you. These purposes are as follows:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Name, email, phone, MyKad | Contract |
| Processing deposits & withdrawals | E-wallet & banking information | Contract |
| Fraud prevention & AML | IP address, transaction history, location | Legal |
| Customer Support | Name, email, account history | Contract |
| Promotional communications & bonuses | Email, phone | Consent |
| Platform analytics & improvement | Usage data, cookies | Legitimate Interest |
| Regulatory compliance | All related data | Legal |
| Third-party marketing | — | Never |
Patek99 will not use your personal data for any purpose not stated above without first obtaining your consent. You have the right to withdraw your consent for marketing communications at any time.
Patek99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in certain circumstances, we may need to share your information with the following parties:
Our Guarantee: All third parties who receive your data are bound by strict data protection agreements. They are only permitted to use your data for the stated purpose and may not use it for their own benefit.
The security of your personal data is patek99's top priority. We implement multiple layers of technical and organisational safeguards to protect your data from unauthorised access, loss, or disclosure:
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We recommend using a strong, unique password and never sharing your login credentials with anyone.
Patek99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Service delivery |
| Financial transaction records | 7 years after transaction | AMLA compliance & tax regulations |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Activity & game logs | 3 years | Fraud prevention |
| Cookie & device logs | 13 months | Analytics & security |
| Customer support data | 3 years after resolution | Referrals & quality |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. You may request the deletion of your account and data at any time, subject to mandatory legal retention requirements.
Under Malaysia's PDPA 2010 and patek99's commitment to privacy, you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or incomplete.
You may request the deletion of your data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another party.
You may request that we restrict the processing of your data in certain circumstances as provided for by law.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@patek99.bet. We will respond within 14 business days of receiving your request.
Patek99 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and analyse usage patterns for continuous improvement.
Types of cookies we use:
For demonstration only — actual cookie settings are managed through your account settings.
The patek99 platform is restricted to users aged 18 and above in full. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
Zero-Tolerance Policy: Should we discover that personal data has been collected from a minor without parental or guardian knowledge or consent, we will take immediate action to delete that data and close the relevant account. If you believe your child has registered an account at patek99, please contact us immediately at privacy@patek99.bet.
Patek99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. All amendments take effect upon publication on our website.
For material changes — that is, changes that significantly affect how we use your personal data — we will provide at least 14 days before the changes take effect via:
Continued use of the patek99 platform after the effective date of any changes constitutes acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding how patek99 handles your personal data, please do not hesitate to contact us:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and patek99 has failed to resolve your complaint to your satisfaction.
Six layers of protection to keep your personal data safe and fully secure at all times.
All data transmitted between your device and patek99's servers is protected by 256-bit SSL encryption — the same standard used by global banking and financial institutions.
All of patek99's data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010 — the country's primary data protection law safeguarding your privacy rights.
Patek99 has never and will never sell, rent, or trade your personal information to advertisers or data brokers. Your data belongs to you — it is not a commodity for our business.
Through your account settings, you can access, correct, or request the deletion of your personal data at any time. You always retain full control over your own information.
Patek99's security systems and privacy practices are regularly assessed by independent third-party auditors to ensure your protection consistently meets the highest standards.
Patek99 has a dedicated Data Protection Officer to handle all privacy-related queries and concerns — reachable by email within 14 working days.
The most frequently asked questions from patek99 members about their privacy and personal data protection.
Join over 500,000 members who trust patek99 — Malaysia's online casino platform that puts your privacy and security first.
Your data is protected under PDPA 2010 • 256-bit SSL encryption • Age 18+ only